 Home > Services > Support |
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| NetVeda's comprehensive services and support program is a key component of our commitment to offer customers the best solutions in network traffic management and security. Key features of our support include: |
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| • Expert telephone assistance to resolve priority issues |
| • Comprehensive electronic support to provide solution options |
• Software updates and upgrades keep your traffic management solution current and
maximize ROI |
| • Flexible coverage options accommodate diverse business and budget requirements |
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| We offer the following support options: |
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| Platinum Plan |
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| • Annual subscription |
| • On-site technical assistance to resolve critical issues |
| • Technical telephone support (24/7) |
| • Patch, maintenance and major releases of software at no additional charge |
| • Access to the NetVeda knowledge base of technical information |
| • Well defined Service Level Agreement (SLA) to guarantee response time |
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| Gold Plan |
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| • Annual subscription |
• Telephone support from 8AM to 5PM local time, Monday-Friday
(except designated company holidays) |
| • Patch, maintenance and major releases of software at no additional charge |
| • Access to the NetVeda knowledge base of technical information |
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| Pay-Per-Incidence |
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| • Pay per incident charges for technical support |
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| Standard |
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| • No charges |
| • Email our technical support team |
| • Online FAQ |
| • Communities |
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